dystore.eu (PEDRO J MONTES S.L.) manages each order internally to ensure your products arrive safely. Below is detailed information about delivery times and the shipping process.
1. Order Processing
Orders are prepared and shipped within 0 to 1 business day.
Most shipments are dispatched the same day if the order is placed before 15:00.
Orders placed after 15:00, as well as those placed on weekends or public holidays, are shipped on the next business day.
2. Delivery Method
Home delivery: Shipments are handled by the courier company Correos.
Curbside delivery: Delivery will be made exclusively at the entrance of the provided address. According to the transport service policy, the courier does not deliver to upper floors or inside the residence or apartment.
3. Delivery Area
Shipping is available throughout Spain and across the European Union (EU).
4. Shipping Days
Shipments are made from Monday to Friday, excluding national and local public holidays.
Orders placed on weekends or public holidays are processed and shipped on the next business day.
5. Delivery Times
Delivery times depend on the destination:
Spain: 6 to 10 business days from the moment the package leaves our warehouse.
European Union: 7 to 14 business days depending on the destination country.
6. Order Reception
All order-related information and status updates will be sent to the email address provided during the purchase process.
7. Order Tracking
Once your order has been shipped, you will receive an automatic email with the tracking number, allowing you to monitor your package in real time.
8. Online Payment
We offer secure online payment via Visa / MasterCard (RedSys payment gateway).
9. Delivery Cost
Delivery is free within Spain.
For orders shipped to other European Union countries, shipping costs may vary depending on the destination and will be calculated at checkout.
10. International Shipping Conditions
For deliveries outside Spain, additional conditions may apply depending on the destination country. Delivery times may be affected by local logistics and external factors. PEDRO J MONTES S.L is not responsible for delays caused by courier services or customs procedures (if applicable).
